Open Code - O2 mistake cost me £125 - Page 2

Anonymous · ‎27-09-2010

I am so disappointed with O2. I am a brand new customer after being with Orange for ten years. From the word go it has been mistake after mistake. My address, my name, my email… even after requesting the change, it just defaulted back to incorrect information. As a result an address I don’t know of has been receiving my correspondence.
The biggest balls-up is the Open Code. This is the reason I joined O2. My work has an agreement with O2 to allocate a £125 credit to new customers. Now I have joined, O2 refuse to give it to me. I would suggest that when I joined over the phone the customer service salesperson was prepared to say anything to get me to join and now when I try and reclaim my credit, I am being turned away and I am suffering for it to the tune of £125…

adamtemp64 · ‎27-09-2010

Just state the facts of what has gone wrong and what you want them to do to resolve it.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎27-09-2010

i'm in the same boat. the store says customer services have to sort it, and customer services say the opposite. Its quite frustrating.

Anonymous · ‎27-09-2010

I posted to ensure no other new customers are tricked like me.

Then expect to get moderated or even banned.

His title has been moderated already and I guess the body of the post will also!

Anonymous · ‎28-09-2010

For some reason my post was deleted? Well both of my posts. One of them to introduce myself, the other to help out one of the customers in this thread. No expletives or anything remotely controversial, just advice.
Don't quite understand why they were deleted, so if there's a moderator about that can explain, that'd be great.

adamtemp64 · ‎28-09-2010

synavm
see your pm's I am only a customer but I think I have explained it in the pm

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎14-09-2013

Just to point out that if your sold a contract under false pretenses then under you belief the contract would be broke. However, the issue is you would have to prove this and would have to get O2 to provide you with the recorded phone call as evidence. Otherwise its your word against theres. bear in mind that legally whats said is as contractually bounding as written but it just EXTREMELY hard to PROVE and they would proberly say its your fault.

Anonymous · ‎14-09-2013

Plus the company I work for have this and it was for the price off the phone onn a £20 or more a month contract the new version is 30% off airtime.

perksie · ‎14-09-2013

Useful observation but this thread is 3 years old.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1