On hold for too long - I want to return my phone back

[Anonymous]

I want to return my Iphone 5 back and i am on hold for too long... I understand i only have 7 days cooling period but i simply cannot contact you...

this is so unfair and i am going to file a legal complaint if someone doesn't come back to me.

thanks

Andreas

[adamtemp64]

---

@Bambino wrote:

I believe the normal cooling off period is 14 days. 

---

O2 recently changed to the 7 day rule

from the new t&c

1. The Change-Your-Mind Period – If you change your mind about the phone or other equipment you’ve got from us, you can return it once and exchange it for another phone within 7 working days of when you signed up (your “Change-Your-Mind Period”). You’ll only be able to do this if the phone/equipment is undamaged, in its original packaging and you bring in your proof of purchase with it. If you’d rather, you can return your phone/equipment and cancel your Pay Monthly Mobile Agreement during the Change-Your-Mind Period. You’ll have to pay for any calls, texts and other charges you’ve incurred though. For full details, ask in store or see below for our policy on repairs and returns. Details are in paragraphs 10 and 13 of the Agreement.

[Bambino]

I stand corrected. I had done a search in the forum, and other, older threads had said 14 days.

[adamtemp64]

---

@Bambino wrote:

I stand corrected. I had done a search in the forum, and other, older threads had said 14 days.

---

only happend last updated to t&c it was 14