On HOLD HOURS

Veron · ‎04-03-2024

Hello is anyone else having trouble trying to speak to someone at 02! I have been trying since Thursday and now a total hours of 12 waiting in HOLD!!

MI5 · ‎04-03-2024

@Veron

Keep trying.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎04-03-2024

We do seem to be getting more complaints of late

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Oxonian · ‎04-03-2024

@Veron

Contacting O2 via social media might be the answer ; the social media team are well thought of and whilst you might need to remind them on a couple of occasions, that is not as onerous as hanging on the 'phone.

Social media contact details are in the guide referenced by @MI5 above.