Old SIM Card Issues
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-09-2014 14:39
I have not been able to receive or send phone calls or text messages for a few months now. I have tried my SIM card, which is probably ten years or so old now, in other phones, before and after it stopped working, and I still can't get a signal nor can I receive or send phonecalls or texts and I can't access any of the O2 services, such as Top Up Credit.
I guess that it might have been deactivated by O2 due to inactivity but that's just a guess. Does anyone know if I can reactivate my old SIM card or if I need a replacement. If I need a replacement, how can I keep my old number and contact lists, if possible, for sake of hassle due to my old number being part of other accounts I have online for security purposes?
Any help would be appreciated,
Cheers.
Accepted Solutions

15-09-2014 14:43 - edited 15-09-2014 14:51
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
15-09-2014 14:43 - edited 15-09-2014 14:51
A payg sim is de activated after a call has not been made via it in 6 months and not topped up in 999 days.
Can you make calls to the number ?
If you contact O2 they may be able to re activate it for you.
http://www.o2.co.uk/contactus
Once they have re activated it , if possible, you can if you wish then visit any O2 shop and they'll perform a sim swap for you which moves your number and tariff from the old sim to a new one. You'll be supplied with a 4G compatible one.
If they cannot then you can order a new one here https://www.o2.co.uk/freesim/ or pick one up from an O2 shop (you may have to top up with £10 before leaving the shop) and start again with a new mobile number.
Your contact numbers stored on the old sim should still be accessible.

15-09-2014 14:43 - edited 15-09-2014 14:51
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
15-09-2014 14:43 - edited 15-09-2014 14:51
A payg sim is de activated after a call has not been made via it in 6 months and not topped up in 999 days.
Can you make calls to the number ?
If you contact O2 they may be able to re activate it for you.
http://www.o2.co.uk/contactus
Once they have re activated it , if possible, you can if you wish then visit any O2 shop and they'll perform a sim swap for you which moves your number and tariff from the old sim to a new one. You'll be supplied with a 4G compatible one.
If they cannot then you can order a new one here https://www.o2.co.uk/freesim/ or pick one up from an O2 shop (you may have to top up with £10 before leaving the shop) and start again with a new mobile number.
Your contact numbers stored on the old sim should still be accessible.
- 152465 Posts
- 651 Topics
- 29104 Solutions
on 15-09-2014 14:51
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-09-2014 14:51
a - the last time the sim was active
b - if your number has been recycled or not (due to a).
Only CS can advise further for you.
Call 4445 from an O2 payg phone or 0344 8090222 from a landline.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 24503 Posts
- 1070 Topics
- 3843 Solutions
on 15-09-2014 15:04
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-09-2014 15:04
- 96271 Posts
- 614 Topics
- 7181 Solutions
on 15-09-2014 15:22
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 15-09-2014 15:22
I've had sims reactivated after 9-10 months so your only option here is to call customer service.

