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Level 3: Thinker
Posts: 30
Registered: ‎02-01-2014

OOh - 02 let me down this time re lost property

Hi   hope you are having fun in the warm weather if its down your way.

I'm sorry to say this is shock surprise re 02 shops.

Warning do not leave your purse, passport, tablet, money, phone , papers, mortgage paaperwork, or anything at all in 02 shops. If you dont realise youve lost it within 48 hours it is destroyed and it seems no record kept.


I lost a cloth bag with important papers in it somewhere in my home town. Fortunately my tablet was no longer in it at the time.  It was  left in the bank, photo shop or bus, I thought. 2 out of 3 said No and the 3rd was making enquiries.

My next visit into town was  to check how important the papers were and if replaceable. As I passed 02 I remembered I'd popped in to the shop to check on my phone. I'd been thru 4 time zones over 10 days & the phone couldnt cope :-). On the way out I asked about lost property. A young 'gentleman' said '' when did U lose it'' My reply a week ago'' & was forcefully told '' we dont keep lost property, its destroyed after 48hrs'' I was so taken aback I repeated this plus what if those papers in my old bag were a mortgage or simlarly important.  The parrot like voice came back  ''everything destroyed within 48 hours; no room to store lost things ''' I said thank you and commented I would put this to the community.

If you know my recent posts you will know Im full of praise for 02 store , and as an older, deaf person have always been appreciative of the service received. NOT this time....... if this goes on well who knows.