Joined and left within a week due to no signal under the 14 day exit clause.
Sim only contract. Fast forward 5 months and without any emails, phone calls or letters, my credit score dropped by 300 points. Turns out 02 had incorrectly added a £260 charge to my account and sent no notifications for me to know about it or challenge it. Called 02 straight away and spent an hour being passed between departments. Then further shock as they passed the debt to a collection agency. They said they would have to settle the debt with the agency before they could even talk to me about fixing my credit score. Onus is on me to call them back to talk again once they had settled the debt on my behalf. Shocking service and not even an apology. No info on when they will remove the defaults from my credit file.
Customer services can’t help as I’m not a live customer, I asked them 6 times now to escalate for me and pass to a manager in the UK but they can’t or won’t. No response from the complaint team after 8 days, social media team won’t help. So far spend 6.5 hours (over 5 call attempts) on hold to the legacy team and no answer . I’m about to sign for a new car and unless they fix the incorrect billing defaults this may stop me getting credit. I have no idea where to turn to. Can anyone suggest anything?
