15-12-2008 20:06
15-12-2008 20:06
15-12-2008 20:52
15-12-2008 20:52
16-12-2008 11:21
16-12-2008 11:21
16-12-2008 23:19
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17-12-2008 08:14
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17-12-2008 19:57
17-12-2008 19:57
20-04-2009 01:36
20-04-2009 01:36
20-04-2009 18:47
20-04-2009 18:47
i have been with 02 for many years & always sung there praises untill last thur.i rang to swap credit from an unused sim onto a sim ive had about 6 years,i have already done this before with no problems what so ever.anyway i spoke to a young man about it who informed me that they dont do that. i told him that id done it before why couldnt he do it,he told me they dont do it never have & he wasnt going to,his attitude was awfull so i asked to be put through to a manager where apon i was told he wouldnt put me through as a manager would only say the samething he'd just told me.i was fuming by now & told him id requested a manager it wasnt for him to decide if it was worth putting me through to manager or not.his attitude worsend & he said he wasnt putting me through regardless.i totally lost it called him a few names & rang straight back. this time i spoke to a nice helpfull girl the kind of service im used to with 02.iexplained what had happend to her & she informed me that he was right they dont transfer credit over unless ur cancelling the sim it comes from i said i was & she did it no problem,untill she spotted that the male advisor had barred my account!!ive had this no for 6years now.she informed the manager & ban lifted,5 mins after convo my phone blocked,on calling back i was told it can take up 2 72hrs 4 phone to work its now monday morning & still not working no1 has been able to contact me since thur imso angry.any ideas on what to do please?
20-04-2009 18:49
20-04-2009 18:49
There is nothing ruder than being ignored.
I emailed customer service from this site 3 times since 7th December and although I received an acknowledgement number for each not a single reply even when i moaned about being ignored.
Do O2 ever reply or are they just picking on me?
By the way it was just a simple tariff query but now they have a very unhappy customer who is now going to throw in my simplicity tariff for pay-as-you-go with someone else. At least that way I can save the frustration of dealing with complacent and arrogant organisations.
20-04-2009 23:33
20-04-2009 23:33
why dont you ask you're question here, theres a million and one people (including me, if I can!)who will answer your question.