on 07-10-2013 15:53
on 07-10-2013 15:53
My 02 contract was up for renewal and someone claiming to be from 02 phoned and offered me a new deal for 24 months. My contract now seems to be with Aerial but my bank Direct Debit is still with 02. Are they a bonafide company? Today they (Aerial) sent me a letter saying I'm due a monthly refund for not getting a new phone, and want my bank details including account no and sort code. Is this all OK? I tried getting help with an O2 online advisor but they couldn't help me and now my mobile phone has stopped working. Screen looks fine but I cannot send or receive calls or texts since asking for help!!!
on 11-02-2016 12:53
on 11-02-2016 12:53
Hi @Cleoriff,
All I did was point out that there was a customer who was in need of assistance. Aerial took on all the work to resolve it
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on 24-04-2016 09:50
hi
i have a similar issue with the business account. And i sent PM to you?
Could you help me look at it?
Thanks
on 24-04-2016 10:05
on 24-04-2016 10:05
on 24-04-2016 10:20
on 24-04-2016 10:20
on 24-04-2016 10:38
on 24-04-2016 10:38
It's possible he won't pick up or reply to your PM until Monday now....
on 24-04-2016 10:57
on 24-04-2016 10:57
@Anonymous wrote:
yeah.I have sent pm to him:)
It will be Monday at the earliest then....
Veritas Numquam Perit
on 24-04-2016 11:11
on 24-04-2016 11:11
on 25-04-2016 10:14
on 25-04-2016 10:14
Hi @Anonymous,
I've responded to your PM, so get back to me when you get a sec
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on 25-04-2016 10:23
on 25-04-2016 10:23
on 01-05-2016 22:14
on 01-05-2016 22:14
Hi, my elderly parents were somehow put onto a business contract at an 02 store in Milton Keynes in 2013. Have subsequently found out that this contract is owned by ariel and this was agreed in a 6 minute conversation over the phone. I do not believe this to be correct as my father who uses the phone is not actually contract holder. I have asked for a copy of the call. Any ideas?