O2 mobile fails to connect at London Underground stations using VM WiFi

on 20-04-2016 13:45
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-04-2016 13:45
I've asked at three local London O2 outlets why my mobile no longer connects to Virgin Media WiFi at the tube stations and no one has a clue. It used to connect but now won't.
I'm on PAYG and I've topped up very recently. My friend has the same issue, so its not just me then.
see http://www.o2.co.uk/connectivity/wifi-london-underground
Yes O2 WiFi is installed and my mobile is registered to use it.
Anyone else have this problem?
- 130577 Posts
- 838 Topics
- 7609 Solutions
20-04-2016 13:49 - edited 20-04-2016 13:50
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
20-04-2016 13:49 - edited 20-04-2016 13:50
Have a look at this thread @Anonymous A solution was found which worked...
Veritas Numquam Perit
- 153027 Posts
- 652 Topics
- 29210 Solutions
on 20-04-2016 13:51
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-04-2016 13:51
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 130577 Posts
- 838 Topics
- 7609 Solutions
on 20-04-2016 13:57
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-04-2016 13:57
Yes ...as this is the second poster then maybe the WiFi itself is having a 'bad day'
Veritas Numquam Perit
- 153027 Posts
- 652 Topics
- 29210 Solutions
on 20-04-2016 14:21
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-04-2016 14:21

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 20-04-2016 15:41
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-04-2016 15:41
Yes i am having the same problem. I have a Samsung galaxy a3 2016 fone and it won't connect either. When i called o2 the guy i spoke to was so rude and couldn't care less. I will be making a report against him. He had no clue what i was talking about and even had the guts to end the call on me. I only needed someone to help me with my problem. But when i called back to talk to someone else, she said my phone is not compatible with the service and I was like really? This a recent 2016 phone how can it not be compatible, it doesn't make sense. Since when did wifi on underground start depending on the phone model? And even if that was the case, not for a phone like this one, it's recent and android and Samsung galaxy brand so i don't get it. But yea, i am having same problem, and my one is even a monthly price plan too so that makes it even more mysterious.
- 153027 Posts
- 652 Topics
- 29210 Solutions
on 20-04-2016 15:44
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-04-2016 15:44
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 8165 Posts
- 772 Topics
- 94 Solutions
on 20-04-2016 16:30
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-04-2016 16:30
Hey guys,
Those of you having difficulties with accessing the underground wifi please try the suggestion posted by @MI5. If it fails to help let me know and I can raise this with the team.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
- 130577 Posts
- 838 Topics
- 7609 Solutions
20-04-2016 18:03 - edited 20-04-2016 18:03
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
20-04-2016 18:03 - edited 20-04-2016 18:03
I think, as this is the third person who has complained on here today it's probably an issue affecting the underground Wifi itself and not phone related @Martin-O2
Veritas Numquam Perit
- 153027 Posts
- 652 Topics
- 29210 Solutions
on 20-04-2016 18:18
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-04-2016 18:18
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

