O2 mast down in W10 4DN

[Anonymous]

Hello,

Not quite sure if this is the right place to post this but I'll try anyway.

For almost two weeks now I have terrible reception on my mobile phone. After consulting the O2 Service Status tool on your website I got the following response:

Sorry, there's a mast near you that isn't working due to fire damage. We`re working to fix the problem.

We apologise for any inconvenience.

This was two weeks ago. When will this issue be adressed and the necessary repairs made?

Regards,

Stefan

[Cleoriff]

Oh I love that meme.....

[Cleoriff]

---

@jonsie wrote:

---

 They have however been known to erect a temporary mast though they seem to be saved for music festivals and sporting events.

---

Yeah....my son (with O2) benefits from a brilliant mobile signal at the end of June every year.......when he is at Glastonbury for 5 days.....

[Curr946]

Hahaha, ok you guys mock

[jonsie]

---

@viridis wrote:

"Hello, is that EE?"

"Alright matey, it's Ronan from O2. Yeah we've got a mast down in xx area and all our customers are getting annoyed and some are leaving us to join you haha. Anyway, was just wondering if we can piggyback on your mast for a bit? Sound ok fella?

---

Brilliant @viridis

[Anonymous]

---

@Curr946 wrote:
Hahaha, ok you guys mock

---

---

@Curr946 wrote:
Hahaha, ok you guys mock

---

Where shall I start then

[Toby]

Hi @Curr946,

Its an interesting question! Unfortunately, this is not something that occurs at the moment no. The best way to let O2 know about issues in a certain area is to report it via the the O2 Service Status page. Have you used this feature before?

[Curr946]

Not personally but i knew of its existence