Re: O2 guru Michael THANK YOU!!!!

Anonymous · ‎29-10-2017

What an amazing fella.. I got really panicking about a change I received from making an international call and so contacted the O2 chat. After a few failed chats and windows randomly closing I got through to Michael. He was lovely and very understanding about my situation. He helped me sort out a payment plan and made me feel so much Better!!
I tried to fill out the survey at the end of the chat but unfortunately it closed before I could finish it.
Michael is a credit to O2!! Thanks so much for all your help

MI5 · ‎29-10-2017

Good to hear.
One of our community team team will contact you to get details to pass on.
@Marjo @Martin-O2 @MercedesS

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-10-2017

Excellent customer service. Gurus are a much maligned species on here but praise where it's due, well done Michael 😀

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎29-10-2017

Great to hear. Thanks for posting @Anonymous

Veritas Numquam Perit

Martin-O2 · ‎30-10-2017

Appreciate the mention @MI5

@Anonymous Thanks for taking the time to feedback on the help you got from Michael! I'll get in touch via private message to get a couple of details with will help me pass on your feedback!

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