O2 from an Unbiased Customer Perspective - My Online Diary

[MI5]

I've decided to take a Refresh deal on a 4G phone and will treat everything as a normal O2 customer, ie, phone will be O2 locked & branded, I will not root or jailbreak, if anything goes wrong I will contact live chat in the first instance, repairs (if necessary) will be done through O2 etc....

I haven't decided which phone as yet, but it will probably be a mid range handset and I will document my experience from ordering, through to setting up & using, the quality of CS and my thoughts on 4G along with the whole "O2 user journey" throughout my contract period.

I will be completely unbiased and I have the option to compare all services to the other 2 networks I use on a regular basis (Three & EE) along with GG which my wife uses.....

I'm hoping it will be a pleasant and enlightening journey

[Anonymous]

Oooh @MI5 you could have so much fun here. They have met their match. I would be like a dog with a bone till it got sorted.

[Anonymous]

Clearly @viridis you have hit the nail on the head with your technical analysis. Ebay lol 😊

[Cleoriff]

No no no..  @viridis and @Anonymous  you must stop this encouragement to Ebay or 'chuck it in the bin'

As frustrating as it all is (OBVIOUSLY).... MI5 promised us that he would use this diary as if he was a 'normal O2 customer'...so I would suggest perseverance is the only answer?

Where else would we have such an enlightening read...or watch him control his rage at the O2 repairers?

I, for one, insist that he must carry on trying to get it fixed. (so giving us hours of endless amusement)

[jonsie]

The words that spring to mind are brick,brick and wall...not necessarily in that order!:smileywink:

Seriously, we would by now be suggesting sending it off to Sony but the normal customer would be sending it off again for repair and if it again comes back with the same fault, persuing the O2 policy of an exchange after 3 unsucessful repairs for the same fault.

[viridis]

In all fairness, the average customer is unaware of the 3 tries to repair then replace.
The normal process as an unbiased customer would be to record the fault, put it on YouTube, tweet to o2, a rage tweet and then send it back for repair with a link to the video.

[Cleoriff]

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@viridis wrote:
In all fairness, the average customer is unaware of the 3 tries to repair then replace.
The normal process as an unbiased customer would be to record the fault, put it on YouTube, tweet to o2, a rage tweet and then send it back for repair with a link to the video.

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And here I am, knowing about the 3 tries to repair....

....but having no knowledge of recording and putting it on Youtube...or rage tweeting...

It must be an 'age' thing @viridis 

[viridis]

Oh rage tweets are awesome, they swear like troopers with abusive verbal assault and then complain no one responded to the abuse.

[jonsie]

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@viridis wrote:
Oh rage tweets are awesome, they swear like troopers with abusive verbal assault and then complain no one responded to the abuse.

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You are talking about the undesirables of society. It's now so easy to flame people and businesses. I find that all very sad. Just wait till you see what I've posted about you on faceache and twotter @viridis

[MI5]

Well don't hold your breath, but, it hasn't played up once all weekend.
Either the .205 update has fixed all the issues I was having or they did more than just update the firmware - I'll probably never know which but so far, so good

[jonsie]

Good news indeed but I guess the phone is really surplus to requirements now since the aquisition of the Z1 and will be sold or passed on?