O2 from an Unbiased Customer Perspective - My Online Diary

[MI5]

I've decided to take a Refresh deal on a 4G phone and will treat everything as a normal O2 customer, ie, phone will be O2 locked & branded, I will not root or jailbreak, if anything goes wrong I will contact live chat in the first instance, repairs (if necessary) will be done through O2 etc....

I haven't decided which phone as yet, but it will probably be a mid range handset and I will document my experience from ordering, through to setting up & using, the quality of CS and my thoughts on 4G along with the whole "O2 user journey" throughout my contract period.

I will be completely unbiased and I have the option to compare all services to the other 2 networks I use on a regular basis (Three & EE) along with GG which my wife uses.....

I'm hoping it will be a pleasant and enlightening journey

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

So, if they did indeed contact you...why didn't they listen to what you had to say?

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I think you need to ask Anovo that one 

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Nope...I will leave that one to you..

However ..all this is a tad premature...this phone may well be working brilliantly

[jonsie]

What's that flying up there....is it a bird, is it a plane?...no it's a super pig!

[viridis]

Bingo!!!

[viridis]

@MI5 can you test something with this.
When you restore, can you deselect "settings" it may be the case the backed up settings.cfg file may be screwed and is overwriting the fresh one upon restoration.

[MI5]

I'm gonna test it without restoring anything first (but I did do a wipe and no restore last time which made no difference) 😞

[viridis]

I think, if that's the case, it can be sorted by, and I believe the technical term is, eBay.

[MI5]

That's for sure - Z1 is in use now so no need for it anyway.
It's just annoying the hell out of me !!!

[Cleoriff]

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@MI5 wrote:
That's for sure - Z1 is in use now so no need for it anyway.
It's just annoying the hell out of me !!!

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So where would you go with this now then? I understood that you were using this diary as if you were a genuine O2 customer....:smileywink:

I know you have lots of phones at your disposal Rich ....but maybe a 'normal' O2 customer wouldn't be so lucky

#just saying

[MI5]

Good point - Maybe I'll annoy CS a bit more and see what they say

[jonsie]

Time to do what you would normally do, send it to the manufacturers.