O2 from an Unbiased Customer Perspective - My Online Diary

[MI5]

I've decided to take a Refresh deal on a 4G phone and will treat everything as a normal O2 customer, ie, phone will be O2 locked & branded, I will not root or jailbreak, if anything goes wrong I will contact live chat in the first instance, repairs (if necessary) will be done through O2 etc....

I haven't decided which phone as yet, but it will probably be a mid range handset and I will document my experience from ordering, through to setting up & using, the quality of CS and my thoughts on 4G along with the whole "O2 user journey" throughout my contract period.

I will be completely unbiased and I have the option to compare all services to the other 2 networks I use on a regular basis (Three & EE) along with GG which my wife uses.....

I'm hoping it will be a pleasant and enlightening journey

[MI5]

It appears something has been fixed, again.....

Job History
16/06/2014
06:57
Repair complete – awaiting shipment
16/06/2014
05:14
Repair in progress
12/06/2014
09:53
Repair on hold – No fault found (contacting customer)
12/06/2014
08:27
Repair in progress
12/06/2014
07:49
Unit received
06/06/2014
15:22
Job booked

[Cleoriff]

Interesting then that on one line they state " No fault found"...and on the next "Repair in progress"??

So are we anticipating...flashing and resetting may be the outcome (again):aghast_smiley:

[viridis]

Anyone fancy a game of o2 repairs bingo.
My guess....
Swapped mainboard, or... 96hrs of brutal flashing.

[viridis]

They may have replaced a memory module but considering the intricate nature, I doubt it.

[Cleoriff]

Ahhh I missed something in one of the lines...it DID say "contacted customer"

I would imagine that said 'customer' may have advised them???

[Anonymous]

I suspect o2 repairs have met their match here and that this will run on and on until o2 replace the phone.

Surely it would be simpler for @MI5 to work for o2? Cut out the middle man so to speak.

[jonsie]

Mnnn....benefit of the doubt till proven otherwise.

....till torrow then...:smileywink:

[MI5]

It's back - with a note saying "no fault found" and that they have flashed the latest firmware.... again.
They obviously think I am stupid and that I enjoy sending my phone off every week for no reason !!!!!
I am a bit busy at the mo so don't have time to check if it's any different (I doubt it very much anyway), so that will have to wait until the weekend.....

[Cleoriff]

I certainly don't understand this nonsense. I thought on the repair tracking it said 'contacted customer?'

So, if they did indeed contact you...why didn't they listen to what you had to say?

[MI5]

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@Cleoriff wrote:

So, if they did indeed contact you...why didn't they listen to what you had to say?

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I think you need to ask Anovo that one