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O2 from an Unbiased Customer Perspective - My Online Diary

MI5
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I've decided to take a Refresh deal on a 4G phone and will treat everything as a normal O2 customer, ie, phone will be O2 locked & branded, I will not root or jailbreak, if anything goes wrong I will contact live chat in the first instance, repairs (if necessary) will be done through O2 etc....

I haven't decided which phone as yet, but it will probably be a mid range handset and I will document my experience from ordering, through to setting up & using, the quality of CS and my thoughts on 4G along with the whole "O2 user journey" throughout my contract period.

I will be completely unbiased and I have the option to compare all services to the other 2 networks I use on a regular basis (Three & EE) along with GG which my wife uses.....

I'm hoping it will be a pleasant and enlightening journey slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Message 1 of 173
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MI5
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It appears something has been fixed, again.....

Job History
16/06/2014
06:57
Repair complete – awaiting shipment
16/06/2014
05:14
Repair in progress
12/06/2014
09:53
Repair on hold – No fault found (contacting customer)
12/06/2014
08:27
Repair in progress
12/06/2014
07:49
Unit received
06/06/2014
15:22
Job booked
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 141 of 173
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Cleoriff
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Interesting then that on one line they state " No fault found"...and on the next "Repair in progress"??

 

So are we anticipating...flashing and resetting may be the outcome (again):aghast_smiley:

Veritas Numquam Perit

Girl in a jacket
Message 142 of 173
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viridis
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Anyone fancy a game of o2 repairs bingo.
My guess....
Swapped mainboard, or... 96hrs of brutal flashing.
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viridis
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They may have replaced a memory module but considering the intricate nature, I doubt it.
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Cleoriff
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Ahhh I missed something in one of the lines...it DID say "contacted customer"

I would imagine that said 'customer' may have advised them??? LOL

Veritas Numquam Perit

Girl in a jacket
Message 145 of 173
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Anonymous
Not applicable
I suspect o2 repairs have met their match here and that this will run on and on until o2 replace the phone.

Surely it would be simpler for @MI5 to work for o2? Cut out the middle man so to speak.
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jonsie
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Mnnn....benefit of the doubt till proven otherwise.

 

....till torrow then...:smileywink:

Message 147 of 173
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MI5
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It's back - with a note saying "no fault found" and that they have flashed the latest firmware.... again.
They obviously think I am stupid and that I enjoy sending my phone off every week for no reason !!!!!
I am a bit busy at the mo so don't have time to check if it's any different (I doubt it very much anyway), so that will have to wait until the weekend.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Cleoriff
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I certainly don't understand this nonsense. I thought on the repair tracking it said 'contacted customer?'

 

So, if they did indeed contact you...why didn't they listen to what you had to say?

Veritas Numquam Perit

Girl in a jacket
Message 149 of 173
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MI5
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@Cleoriff wrote:

So, if they did indeed contact you...why didn't they listen to what you had to say?


I think you need to ask Anovo that one Crazy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 150 of 173
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