Hi,
I requested my number be moved from iD to an O2 Pay As You Go on the 3rd. The number swapped on the SIM but not on the account and I was locked out of my O2 account and unable to do anything with my account.
I rang O2 on the 8th and they told me I would have to create a new account, with a new SIM only deal and have the Pay As You Go cancelled. I was on the phone for roughly 90minutes. They told me once it arrived to follow the instructions on the leaflet to get my number on the PAYG (the number originally from iD) onto the new SIM only. The SIM arrived on the 9th. I followed the instructions and received a text saying this would take 24 hours. This did not work. I rang O2 early on the 13th and was promised it would take 24-48hours. I was again on the phone for about 80minutes this time. 50 hours have now passed and the number has not changed at all.
I am really struggling here, can anyone please offer me some advice? I'm hesitant to call again as I've spent nearly 3 hours on the phone so far during this ordeal and gotten absolutely nowhere. If this isn't sorted soon I will just request my account is cancelled and look elsewhere
