# O2 customer care - no resolution after 12 days of complaint

[Eklevaya]

I have been an o2 customer since 2010 - and have complained about the way my Insurance claim was handled by O2 customer service / O2 insurance ( which is incidentally with Brighthouse ??) 

Been waiting for 12 days now.

Has any one else had any resolution for their complaint before 8 weeks at all ????????

( period which O2 is allowed to respond before customer can take issue to independent complaint Ombudsman)

Anyone in the same situation as me.  

I cannot be the only unfortunate customer for whom O2 has no time !! 

[Eklevaya]

Been in ' conversation' with O2 customer care for the last 15 days.

No resolution on my complaint.

Emailed the CEO - something seems to be stirring now.

Recommend the same.

Eklevaya

[Cleoriff]

Hi @Eklevaya Pleased that something is happening but in fairness to other members it really would make things easier if you posted on this thread you started a couple of days ago. https://community.o2.co.uk/t5/Discussions-Feedback/O2-customer-care-no-resolution-after-12-days-of-c...

Then everyone will have an understanding of the issue.

[jonsie]

We do recommend googling the office email of the ceo if other avenues fail. One of his underlings normally respond so let's hope you get something actioned. 

I do agree it's better to keep to the one thread in this instance as it's a direct result of O2's inability to resolve the diarised  thread.

[Eklevaya]

@jonsie - Thanks!

Well now that I have written to O2 CEO - something should work, or else O2 is definitely not a destination for consumers.