O2 cancellations and O2 complaints are shocking to deal with these days

[Anonymous]

After our iPhone 4 stopped working properly, I phoned o2 who wanted £240 to end the contract just to upgrade, then the upgrade price was £129 for a new iPhone 5, even though Carphone Warehouse are offering the same deal on the same contract for FREE and £80 cashback through quidco, why cant o2 just offer the deal and be done with it, keep a customer and be classed as a good provider??

We spoke to customer services, no joy, the chat team online just palmed us off saying they have no power to do anything and the complaints department actually said they can't comment on anything we said!!  USELESS customer service if you ask me.  

Remember, these companies will be the ones letting staff go and blaming the recession, when in reality they have only themselves to blame.  

[Anonymous]

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@MI5 wrote:

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@Anonymous wrote:

I want an upgrade, I can get a free iPhone with CPW and £80 cashback, but o2 can only offer £129 and nothing else, does this make them a good company?  No, it makes the greedy and profit hungry....  

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Go get it from CPW then. They don't have the overheads of running a network nor as many people to employ/pay etc, so they can do deals on phone costs that O2 can't do and still make money out of it. You'll still be on the O2 network with an O2 contract so where you actually obtain the phone from is irrelevant.

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Low and behold after giving them another call - we have been offered free phone, lower tarriff and a lower buy out cost.  So they could help us out after all.....

[Anonymous]

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@adamtemp64 wrote:

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@Anonymous wrote:

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@adamtemp64 wrote:

Ok

Then the decission is yours but who would buy an iphone 5 on o2 now as it will not support o2's band 20 800mhz 4g lte? When launched this summer and the 5s or 6 will? Now that the 4g promise has finished.

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3G is fast enough for most operations on a mobile phone these days, plus the rollout will not cover our area anyway, all we want is a reliable and functioning mobile phone.  It's not about having the latest and greatest. 

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o2 4g will cover 98% indoor by uk population by 2015 so why will it not cover you? If you get 2g or 3g now 4g will cover you (and 3g and 2g coverage will also be extended to 98% indoor at the same time) O2 took the 4g with the coverage obligation so if 98% indoor outdoor will be greater.

My mums 4 is fine on the latest ios 6.1.3 as are our 2 4s on our business contract

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2015 is 2 years away, just in time for the next upgrade. 

[Anonymous]

So we're you just looking at getting a cheaper iPhone than the cost you wanted. You could of just paid up your contract & do what you want through cpw as you will still have the contract from O2, cpw are just the handling agent

[perksie]

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@Anonymous wrote:

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2015 is 2 years away, just in time for the next upgrade. 

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That's the completion date, many will be on the new network well before then.