on 02-05-2024 09:10
A word of warning when you close your account with O2 about a clever scam. I proceeded to close my account with O2 of which O2 confirmed closure date by text only. I paid final bill however O2 reopened a new account and then closed it with a new closure date which then incurred a second final payment. After I received a text from O2 advising I owed money I was careful not to fall for a scam however' after contacting O2 a member of staff assured me several times that no money oweing. O2 are now harassing me .
on 02-05-2024 09:19
More likely O2 incompetence than a scam
Have you contacted Payment Management
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am