O2 are the worst EVER! Ordering Moto 360

[Anonymous]

Ok, 3 days ago I tried to pre-order the Moto 360. I tried online and got this error;

Oops, your order hasn’t been submitted.

We’re sorry but something went wrong when we tried submitting your order and it hasn’t been completed. Please try again later.

I tried later. I tried lots of times. I tried different PC's. Different browers. Tied from my phone brower. Fail after Fail. I tried different credit cards.

I tried calling the sales line, to let them try. Failed.

Each time you try over the phone, you need to give them a different email address. I have given them 9 emails in failed attempts.

The Moto 360 costs £199. When I called my credit card companies to see if there is any issues they said no. Both card are fine. One Visa one Mastercard, no blocks, no issues. They also said, that they could see THREE authorised O2 transactions on each card. So O2 have stolen £1200 of my credit balance and not even given me an order!

I have spoken to O2 via phone and chat. Told them what has happened and they do nothing. They say unless they see and order they can't do anything. Apparently, and this is a joke to me, you give them your card details, they can make a charge on your credit card, a valid one and get an authorisation code from the bank that the transaction was good. But then, if their system fails and there is no order, they dont even keep a record of this charge on your account. They have absolutely no idea about it and have no person in the O2 than can investigate anything to do with card charges. So they can happily rack up £1200 of transaction on your cards and have no record of even doing this, none!!! unbeleivable. Sounds like fraud to me. How can they not keep a record of charges they raise aginst a customer??? They say they have no order and that is why? That has nothing to do with it! if they make a charge on a customers card they should be keeping a record of this, regardless of wether they f**k the order part up or not, they should still be able to know they charged a card.

So, 3 days of trying, by numerous methods. I still have no order. I have £1200 of transactions on my cards. O2 have not even got any visability of the transactions, even though they placed the transactions on my 2 banks using card details I provided O2.

I wanted to pre-order this to get it early. Impossible with O2. They are clueless.

They are the worst, most unprofessional company I have ever had to deal with.

[MI5]

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@Anonymous wrote:
You've got my watch

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But it's cost him £1400.00 

[Anonymous]

My Running Total Is Unknown Until Tomorrow

[jonsie]

It's just a total shambles ordering online these days....:smileysad:

[MI5]

I wouldn't be risking anything online with O2's website right now - It seems to have gone into meltdown just lately 😞

[jonsie]

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@MI5 wrote:
I wouldn't be risking anything online with O2's website right now - It seems to have gone into meltdown just lately 😞

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Usually after taking yourmoney...

[Beenherebefore]

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@jonsie wrote:

Usually after taking yourmoney...

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So that part of the website is unaffected ? :smileywink:

[Cleoriff]

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@Beenherebefore wrote:

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@jonsie wrote:

Usually after taking yourmoney...

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So that part of the website is unaffected ? :smileywink:

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Indeed......though we have heard from some people who have had their money taken three times (£1400 from one account)

[Beenherebefore]

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@Cleoriff wrote:

Indeed......though we have heard from some people who have had their money taken three times (£1400 from one account)

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Oh.....so it is affected then 

[Anonymous]

Still can't order today

[Anonymous]

I ordered last night as it said it was in stock only to be told that it wasn't and I have to wait 14 days for my refund.