O2 are the worst EVER! Ordering Moto 360

[Anonymous]

Ok, 3 days ago I tried to pre-order the Moto 360. I tried online and got this error;

Oops, your order hasn’t been submitted.

We’re sorry but something went wrong when we tried submitting your order and it hasn’t been completed. Please try again later.

I tried later. I tried lots of times. I tried different PC's. Different browers. Tied from my phone brower. Fail after Fail. I tried different credit cards.

I tried calling the sales line, to let them try. Failed.

Each time you try over the phone, you need to give them a different email address. I have given them 9 emails in failed attempts.

The Moto 360 costs £199. When I called my credit card companies to see if there is any issues they said no. Both card are fine. One Visa one Mastercard, no blocks, no issues. They also said, that they could see THREE authorised O2 transactions on each card. So O2 have stolen £1200 of my credit balance and not even given me an order!

I have spoken to O2 via phone and chat. Told them what has happened and they do nothing. They say unless they see and order they can't do anything. Apparently, and this is a joke to me, you give them your card details, they can make a charge on your credit card, a valid one and get an authorisation code from the bank that the transaction was good. But then, if their system fails and there is no order, they dont even keep a record of this charge on your account. They have absolutely no idea about it and have no person in the O2 than can investigate anything to do with card charges. So they can happily rack up £1200 of transaction on your cards and have no record of even doing this, none!!! unbeleivable. Sounds like fraud to me. How can they not keep a record of charges they raise aginst a customer??? They say they have no order and that is why? That has nothing to do with it! if they make a charge on a customers card they should be keeping a record of this, regardless of wether they f**k the order part up or not, they should still be able to know they charged a card.

So, 3 days of trying, by numerous methods. I still have no order. I have £1200 of transactions on my cards. O2 have not even got any visability of the transactions, even though they placed the transactions on my 2 banks using card details I provided O2.

I wanted to pre-order this to get it early. Impossible with O2. They are clueless.

They are the worst, most unprofessional company I have ever had to deal with.

[Anonymous]

---

@Anonymous wrote:
WOW AGAIN, ANOTHER PROMISE ANOTHER LIE, ANYONE ELSE GETTING TIRED OF THIS. I was in communication with O2 to hear them say "they have STOCK" only to call them to verify as I DONT BELIEVE THEM, TO BE TOLD THEY HAVENT. ARRRRRR. DO THEY READ THEIR OWN POSTS.

---

They've got until the 3rd (when stock is expected again), I'll ring up on the day.  If they confirm I won't be receiving or if there is no despatched email by close of play, I'm cancelling and ordering elsewhere.

Let down by live chat.  Let down by telephone support.  Let down by community coordinators here.

Nothing at all good to say about O2 customer service at any level.  I've had more help, more useful information and more support from the people on this forum then any of the above.  Leason learned.  Never again will I order anything from O2.  Left O2 as a mobile customer years ago when they started to up their prices and rip off existing customers.  Kicking myself for falling for their bull with regards to the Moto 360.

I understand the problem is stock shortage, I get that.  What I don't get is the lies, the confusion, the misinformation, the poor ordering system, the outdated stock system and the awful customer support.

[jonsie]

To be honest you've had the patience of a saint through all this. I would already have cancelled the order. Too much stress and banging your head against the wall ordering anything from O2 these days.

[Anonymous]

The only thing that has prevented me from cancelling thus far is I've been keeping an eye at other online retailers and they've not had much stock either. John Lewis have been first I've seen to get "more then 10" in stock over the weekend and they went within hours.

[Anonymous]

Motorola will have limited stock at 12 today.

[Anonymous]

If only O2 could refund my money as quickly as they robbed it from me, I'd attempt to order...

[Anonymous]

If O2 have not shipped, then they have not charged you card, Just allocated. You can call your card compnay and they can delete the allocation immediately and then you can order elsewhere. No need to wait for O2.

[Anonymous]

"Motorola will have limited stock at 12 today."???

Explain please? You mean the item will be available on the Motorola store?

From Motorola UK support;

Quincy: Hi, my name is Quincy. How may I help you?
Mike: Hi
Quincy: Hi!
Mike: I've been waiting to get a Moto 360 for some time and am reading today that Moto will have limit stock available for sale from 12 oclock today
Mike: Can you please give me details
Quincy: Do you have a moment please?
Mike: sure
Quincy: If I may ask, where did you read this from?
Mike: various post in forums this morning, so some epopel seem to know, is this wrong?
Quincy: Yes, nothing has been released yet about this
Mike: 😕 ok
Quincy: well (officially) released.
Mike: so it's not going to be availe at 12 today? 😕
Quincy: I am afraid not.
Mike: ok

[Anonymous]

Mike, my bank account begs to differ. O2 took the whole amount at point of order. It hasn't shipped. I paid by debit card.

[Anonymous]

That is not good..

I dont think they are meant to do that! They seem to get most things wrong so I shouldn't really be suprised... 😕 bummer.

[Anonymous]

Motorola emailed me this morning stating they would have limited stock on their uk website today at 12