O2 Switch Up Problems

AndrewStewart · ‎18-11-2024

Hi, i sent off my s23 256gb phone of to O2 for the switch. The phone was in immaculate condition and everything was good. However, i got an email say that i have a revised offer as the phone i sent was different. They said i sent them a 128gb phone. I emailed back saying that cannot be right as i have photographic proof of my imei1 number, serial number and 256gb. Is there anything else i should do

MI5 · ‎18-11-2024

@AndrewStewart

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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