O2 Switch Up Problems

[AndrewStewart]

Hi, i sent off my s23 256gb phone of to O2 for the switch. The phone was in immaculate condition and everything was good. However, i got an email say that i have a revised offer as the phone i sent was different. They said i sent them a 128gb phone. I emailed back saying that cannot be right as i have photographic proof of my imei1 number, serial number and 256gb. Is there anything else i should do

[MI5]

@AndrewStewart 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202