O2 Shop in Ormskirk

Anonymous · ‎30-11-2014

I went into the O2 Shop in Ormskirk yesterday to enquire about upgrading my phone, I was told I would be able to upgrade today (30/11/14) for free. I asked about their opening hours and was told they were having a Christmas party saturday Night, but, would be open today from 11.00 - 15.00

Imagine my surprise after making a special trip to Ormskirk and paying to park that at 11.30 the shop was not open.

My wife and I went to the cafe opposite and had a coffee until 12.15, O2 still was not open.

We had to leave then. I am truly surprised that this is the way to run a business, there were notices in the window, saying they were closing early on Saturday at 16.00, but, nothing about them not opening today.

Unfortunately I will not be able to go there this week as I work in Liverpool until 17.00.

I am really disappointed as I was looking forward to getting my new phone today and my wife was hoping to use my old one to replace hers which she dropped a couple of weeks ago.

A very disappointed customer

MI5 · ‎30-11-2014

Can you get into one of the Liverpool stores during the week at all....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-11-2014

Hi

Not a good experience.

Perhaps you could feed this back to @Toby who can pass this back.

Anonymous · ‎30-11-2014

I plan to try to get to the Aintree Shop, on my way home, but, am not happy about the fact I was told ormskirk would be open, yet no one managed to get there to open up. I must assume the staff party was really good.

Luckily most other business are more responsible than that

MI5 · ‎30-11-2014

Yes, I agree, it's a poor set up if they get so bad they can't open the store 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-11-2014

I wonder if it was a franchised o2 shop ?

These seem to have their own business rules.

Cleoriff · ‎30-11-2014

Even if its a Franchise...I dont believe anyone has the right to deliberately lie to any customer about their opening times

Veritas Numquam Perit

Anonymous · ‎30-11-2014

Is the store normally open on a Sunday @ Ormskirk?

Anonymous · ‎30-11-2014

@Cleoriff wrote:
Even if its a Franchise...I dont believe anyone has the right to deliberately lie to any customer about their opening times

Absolutely agree.

Anonymous · ‎30-11-2014

suppose to be 10.00-15.00 on sundays