O2 Shop in Ormskirk

[Anonymous]

I went into the O2 Shop in Ormskirk yesterday to enquire about upgrading my phone, I was told I would be able to upgrade today (30/11/14) for free. I asked about their opening hours and was told they were having a Christmas party saturday Night, but, would be open today from 11.00 - 15.00

Imagine my surprise after making a special trip to Ormskirk and paying to park that at 11.30 the shop was not open.

My wife and I went to the cafe opposite and had a coffee until 12.15, O2 still was not open.

We had to leave then. I am truly surprised that this is the way to run a business, there were notices in the window, saying they were closing early on Saturday at 16.00, but, nothing about them not opening today.

Unfortunately I will not be able to go there this week as I work in Liverpool until 17.00.

I am really disappointed as I was looking forward to getting my new phone today and my wife was hoping to use my old one to replace hers which she dropped a couple of weeks ago.

A very disappointed customer

[Cleoriff]

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@Anonymous wrote:

suppose to be 10.00-15.00 on sundays

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Obviously still hungover from the staff party it seems...

[jonsie]

Giving them a little benefit of the doubt,  possibly a valid reason for closure?

Either way you should have been told and at the very least a notice in the shop window/door.

[Bambino]

How do you not open a store for the entire day when the opening hours are clearly advertised? 

[jonsie]

Maybe an epidemic of something other than apathy.....:smileywink:

[anticpated]

It might be that PACS going about. Post alcohol consumption syndrome.

[jonsie]

[Anonymous]

Sorry to hear this has happened. I'll be feeding it back to the rest of the team.