O2 Priority Moments is here

[Abs]

Hello Everyone,
I'm delighted to announce that we’re launching O2 Priority moments today. It’s an exclusive new location-based offers service for O2 customers.
The service goes beyond current voucher schemes by combining exclusive money-saving deals from leading, recognisable brands with a range of enhanced experiences that make everyday interactions with these brands better for O2 customers. During the launch period there will be over 40 individual offers from 30 brands, available for customers to use at over 3500 high street outlets across the country.
Priority Moments is now available for O2 customers to download or access through their phones. To access the service customers can simply text ‘moments’ to 2020.
For more details check out our blog post: http://cot.ag/pgG9GQ
Thanks
Abs

[Anonymous]

Hi, I'm an O2 customer with a bb bold 9000 phone. I registered on the site to receive a link for the app, but when I access that link from my phone (on a 3G network), it tells me I'm using wifi and to turn it off.. Not sure how to sort this out. Can anyone help?

[Anonymous]

Odeon tickets
Hope you have better luck than me-just follow this 'chat' exchange! Very disappointing ...
Welcome to O2. Someone will be with you soon.
You're through to Chad.
Jonathan Upton: hi
Chad: Hi I'm Chad. How can I help?
Jonathan Upton: cant find odeon half price offer on moments
Jonathan Upton: just signed up to 'my 02'
Jonathan Upton: because of this offer..
Jonathan Upton: and its not there!
Chad: It's a location based services and you'll get any information related to offers if you're near to that place.
Jonathan Upton: ok
Jonathan Upton: there's an odeon half a mile from where I'm typing now...
Chad: You'll get only those offer details that are near to your location.
Chad: If you move away you'll get new information about the offers of new location.
Jonathan Upton: as i said I'm 800 yards away from an Odeon!
Jonathan Upton: is it not a universal offer? if not promotion is misleading...
Chad: I'll check this for you please give me a minute.
Jonathan Upton: thank you
Jonathan Upton: I liv in Swansea SA1
Jonathan Upton: ODEON Swansea Parc Tawe Swansea SA1 2BA
Chad: Thanks for waiting.
Chad: If you're unable to get the updates regarding any particular discount on Moments then it'll not be included in the list of discounts that will be updated on moments.
Jonathan Upton: sorry-dont understand
Jonathan Upton: why would i be unable to get the updates?
Chad: I'll explain this.
Chad: All updates will not be shown on the moments. It'll only show offers of certain companies that have provided the details to O2 or who've signed with O2 for this facility.
Jonathan Upton: bottom line
Jonathan Upton: how do i get my half price tickets?!
Chad is having technical problems and can't chat. Hold on while we put you through to someone else.
You're through to Andrea.
Andrea: Hi I'm Andrea. How can I help?
Jonathan Upton: can you see what i've bee talking to chad about
Andrea: Please give me a few minutes to check your conversation with the previous advisor.
Andrea: Please be online while I transfer this chat to the previous advisor.
Jonathan Upton: o come on!
Hold on. You're being put through to Chad.
You're through to Chad.
Jonathan Upton: simple question...
Jonathan Upton: how do i get my half price tickets to the odeon cinema promised by 02.......?
Chad: Can I take your mobile number please.
Jonathan Upton: xxxx xxxxxxx
Jonathan Upton: I have to go now
Jonathan Upton: please will you find out and get back to me?
Chad: I see this is a bussiness number.
Jonathan Upton: Not vet impressive first experience of 'moments'...
Jonathan Upton: yes-the point being?
Chad: You'll need to contact our business team and they'll arrange this for you as I'm unable to access your account and check the details. I'm part of consumer Pay Monthly team and I don't have access to the Business accounts.
Chad: I'll give you the free number.
Chad: I'd request you to call our Business team on 08009777337.
Chad: They're available Monday - Friday 7:00am - 11:00pm, Saturday 8:00am - 10:00pm and Sunday 8:00am - 10:00pm.
Jonathan Upton: this completely misses the point
Jonathan Upton: it is appalling customer service
Jonathan Upton: i am an 02 customer
Jonathan Upton: my problem has nothing to do with the fact that I'm a business customer
Jonathan Upton: I cat believe that you are just making this someone else problem

[adamtemp64]

jonathan
Just checked the app and my nearest odeon that showed yesterday is now not showing perhaps the odeon offer has been pulled temp due to some posting about confusion on what films were excluded?
Just my thought
Send a pm to abs@o2 about the issue you may get a better answer than the live chat system.

[perksie]

@jonathan
I don't know if it's different for business customers but the advisor did answer you here:
"All updates will not be shown on the moments. It'll only show offers of certain companies that have provided the details to O2 or who've signed with O2 for this facility."
If your local cinema isn't included in the offers then you won't get it.
If they join at some later stage then you will, and the offers will be tuned to wherever you happen to be at the time you check Moments.
It's still very new and I expect more offers will come in time.

[adamtemp64]

perksie
I am on business and all offers show on my iphone app as stated above the odeon is now not showing but was yesterday (my nearest some 27 miles away in bath)

[perksie]

Hi Adam, I think something has gone wrong as there is another thread from someone who says the discount didn't apply for the new Harry Potter film when they tried to use it.
Apparently the app doesn't mention it's only valid for certain films.
Perhaps it's been withdrawn while they sort it out?

[adamtemp64]

on iphone app it says not hp and cars 2 untill certain dates os i pointed out in that thread

[sheepdog]

But restricted times and films have always been the case with special offers and cinema's. Goes way back but basically they want to fill seats to maximise capacity at non-peak times and if its a popular film, they're going to capitilise on that.

[Anonymous]

Version 1.2 update is now on the AppStore.

[Anonymous]

I can get into the offers and see the t&cs fine however the issue I have is that each time I use it I get the main page asking me to Agree to the service, set up my preferences and save. It then states it's set a cookie so I can use it via wifi but it doesn't appear to work since even visiting again via the network it's like I've never used it before... 😐