O2 Forcing All Customers onto the New Price Rises

[Enlli]

O2 has confirmed to ISPreview that they’re also emailing existing mobile customers to forcibly move them to the new pricing policy, albeit with a right to exit their contract as a result. This is as opposed to the usual approach, where such changes only occur for new customers or via natural re-contracting at the end of a contract term. We don’t think VMO2 are going to win too many adoring fans with this one

Personally I hope for a mass exodus

[jonsie]

I think you have every right to be sceptical....

[Vesper73]

@jonsie Hi, were you referring to my post? 

[jonsie]

Yes @Vesper73  I'm thinking it is too good to be  true

But I hope what the adviser told you is correct and wish you good luck

[Cleoriff]

@Enlli @Dave-O2 

My email came in on Monday when I was travelling back from Somerset. I've just snipped the relevant part.

I am on a £17 sim only plan. So mine will rise to £18.80. Then I presume the RPI will be on top of that?

[jonsie]

There should be no RPI addition surely?

As I understand it there should just be the £1.80 increase

What is perplexing is that all the shop phones and the tv adverts are still advising RPI + 3.9%

False advertising O2?

Mind you, nothing surprises me about the O2 website when they can't update the header and footer links and the pop up.

When will O2 just advertise the £1.80 increase @Dave-O2 ?

[jonsie]

[Enlli]

@jonsie I asked that question. Technically it is right at the moment and it appears all these new customers will eventually get the email, but the  morality of it is another question. 

[jonsie]

Right...

So the whole website will be fixed on January 1st??

[MI5]

[Dave-O2]

Afternoon @Cleoriff, as @jonsie suggests looking at your email above, your Annual Price Increase will be £1.80 a month from April 2025.

Also to be clear all changes will be implemented by 9 January @Enlli, @jonsie