O2 Forcing All Customers onto the New Price Rises

[Enlli]

O2 has confirmed to ISPreview that they’re also emailing existing mobile customers to forcibly move them to the new pricing policy, albeit with a right to exit their contract as a result. This is as opposed to the usual approach, where such changes only occur for new customers or via natural re-contracting at the end of a contract term. We don’t think VMO2 are going to win too many adoring fans with this one

Personally I hope for a mass exodus

[MI5]

@Vesper73 

Payment management apparently can sort this for you.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[psul]

Just got the email today but it only mentions data and watch plans which I don't have? 

However it does say I will be moved to the new pay monthly terms and conditions.

I'm a bit baffled, have they just messed up the email?

[pgn]

---

@psul wrote:

Just got the email today but it only mentions data and watch plans which I don't have? 

---

Somebody else reported similar, @psul 

Follow the advice above to contact O2 to see what they have for you on their system.

Good luck.

[Enlli]

You are not the only one. Two of the regulars on here (me included) have had the same text. Neither of us have a watch or data SIM

Our community manager is looking into this

[psul]

Well that was painful.

I was first told that o2 did not send me the email!

After insisting that I was sure it was genuine and that I was fully aware of the changes to terms and conditions I was told that it was system generated and to ignore it as I don't have a watch plan.

When I pressed the advisor about the implications for my sim only plan I was put on hold for several minutes. Eventually I was told that the email was incorrectly worded and that I would receive a corrected email relevant to my account.

So I will wait and see if a new email arrives and what it says.

[madasaf1sh]

I still haven't had the email and nor has my wife... very odd maybe im on a do not pee off list

[jonsie]

---

@madasaf1sh wrote:

I still haven't had the email and nor has my wife... very odd maybe im on a do not pee off list

---

I want to be on that list....

[Pinkie_Pip]

I have spoken to several agents and had several texts who all confirm £0 total fee. A few months ago I did the same and they told me I had £280 fee. I don’t get it, but they sent me the email and I’m so through with them, I’m proceeding. If a bill for the device appears, I’m happy to pay. But these third party things seems to be a grey area. How can they differentiate the cost of the airtime and the device in these circumstances? 

[madasaf1sh]

@Pinkie_Pip 

We are as confused as everyone else]

@Dave-O2 what is the process / way of dealing with these 3rd party contracts

[Dave-O2]

Afternoon @madasaf1sh 

If on a standard contract (no device plan) and a customer has received the email/SMS discussed above, then they will be able to cancel without term fees, this will also be the case with SIM Only deals 👍