O2 Dreadful customer service

[Anonymous]

Having been with O2 I am glad to hear I can finally leave. O2 customer service has always been bad but I stayed with them simply because I use Visual Voicemail and when I oreviously moved to Vodafone, I missed it. However now EE have not only far better coverage but also VVM. The only problem now is getting through the dreadful hold queue. I spent around 2 hours last week getting a PAC code but since I has not arrived, I have had to call back. 15 minutes on hold resulted in an appology but they have lost my request. I have now been on hold for 46 minutes.

When you get through to O2's automated call direction system, you hear that they are unusually busy and hold tiomes are longer trhan expected. This is simply a lie. Every time you call them, you hear the same infuruating message. If you hear this every time, then surely this cannot be unexpected, thus they are either incompetant or telling porkies!

Anyway, I can put up with holding, as long as it results in my PAC code and not having to deal with this bunch of idiots again.

53 minutes and still holding.

[jonsie]

Apparently Elaine has no O2 phone..

http://community.o2.co.uk/t5/Discussions-Feedback/REALLY-terrible-service-from-O2-i-mean-TERRIBLE-wa...

[MI5]

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@jonsie wrote:

Apparently Elaine has no O2 phone..

http://community.o2.co.uk/t5/Discussions-Feedback/REALLY-terrible-service-from-O2-i-mean-TERRIBLE-wa...

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Apparently Elaine needs to provide us with a full set of facts - Or hand over the crystal ball

[Anonymous]

so why calling CS?? just fancys chewing the cud for 10 mins?? 

[Anonymous]

@jonsie @MI5 you two do make me laugh 

[MI5]

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@Anonymous wrote:

so why calling CS?? just fancys chewing the cud for 10 mins?? 

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We were fed a little more info on another thread - Trouble is you have to jump around and peice all the bits together to get the full picture.

One post, clearly stating the problem, with as much info as possible, would be much more desirable......

[Anonymous]

i read that post just now.. and your right when you only get snippets its difficult to work out the problem and you just think il have some of what their on lol 

[jonsie]

It's more of a statement of discontent because we can't help with this problem....

...and you can borrow mine but please pass it along so everyone has an insight

[Anonymous]

Back holding for O2

I have got a shiney new iPhone 6 from EE after eventually getting a PAC code from O2.

O2 also gave me a PAC code for my iPad. I gave both of threse to EE. The phone one was fine but they state that there is no requirement for the iPad as you dont use the number and all this does is delays the cancelling of the account.:robotmad:

Anyway, I am in the process of calling them back. After 24 minutes holding, like yesterday, I get told I need to speak to another department .I then held for another 15 minutes before being told I need top go through to yet another department

I compare this to a three minute hold with EE and haveing the enquiry dealt with immediately. I am not surprised the PAC code team is overwhelmed , with service like this, customers must we leaving in droves!

Anyway. Cant complain, I have my nice new '6 with 10Gb of data for the same cist as a leased '5 and 1Gb. Just done a speed test:

http://www.speedtest.net/my-result/i/992192914

33Mbps download and 8.82 Upload! WOW! EE Rock.

[MI5]

Good luck - glad it's worked out for you

[jonsie]

Result then