REALLY terrible service from O2,,i mean TERRIBLE, wasting my time and money

on 08-10-2014 15:51
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on 08-10-2014 15:51
I rang O2 as i had returned my new phone (faulty) - I then contacted online support (waited over half an hour to actually communicate with someone), they told me that my contract had been cancelled and I would have to re - upgrade. They gave me the number. I rang the number, I waited 52 minutes on hold, to get through to a human being, who told me (shirtily) that I couldn't upgrade and I would have to go through to repairs and returns. I asked to speak to a manager as I wasn't happy about wasting my time and money. I was then put on hold for a further 30 minutes AND I HUNG UP. I went back online, this time the person told me she could arrange the upgrade. I got the phone and it was a REFURBISHED one! No mention of this at all in the dialogue. It was sent straight back. I have now spent more time ringing O2...... really bad mis-information. WHY are there so many mixed messages. There should be a standard response, terrible, terrible service for a company this size and for a customer who has been with O2 for over 20 years.
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on 08-10-2014 15:57
A bit of a mess. So do you currently have a contract and phone or not?
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on 08-10-2014 16:16
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on 08-10-2014 16:16
And how new is "new" ?
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on 08-10-2014 16:20
so are you still an o2 customer or not and did you send your sim card back with the upgrade or have you sent that back too? This is all a bit confusing
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on 08-10-2014 16:26
a refurb handset is a handset that is made to be like new, with any damaged parts replaced and screen replaced etc to be honest you wouldnt even know its a refurb handset, you still get the same warrenty and same support etc.. just dont get the original box...
I dont want to sound fussy but you cant really complain about service if as you said you terminated a call after requesting to be put through to someone!...

on 08-10-2014 16:33
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on 08-10-2014 16:33
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on 08-10-2014 18:44
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on 08-10-2014 18:44
I am sorry but I think this business of people trying to get through to O2 is getting beyond a joke!
We have had so many posts on here over the past few weeks about the self same thing.
Yes I know its iPhone silly season but this is no excuse for treating the rest of their customers as second class citizens.
Over 2 hrs spent on and off a phone trying to get a problem resolved (or any other type of assistance) beggars belief
I think O2 should thank God for this Forum. .. apart from account issues, most everything else is being sorted here....
Veritas Numquam Perit

on 08-10-2014 19:20
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on 08-10-2014 19:20
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on 08-10-2014 19:27
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on 08-10-2014 19:27
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 08-10-2014 19:56

