O2 Customer service very lacking

ACCREDIT · ‎16-03-2018

Having made 9 phone calls to O2 Customer Help 2 of which promised to call back which did not

It has taken from 6 March untill 16th March 2018 for My Problem to be resolved

Problem O2 unable to recognised my Email address even though the Send ALL Invoice to it

Hurray TODAY Melissa Solved the Promblem it took a little effort & understanding on Her part - I was happy to find One member of O2 staff that knows whats what - The lack of training & understanding has let down O2 Greatly - Please pass on my Gratitude to Melissa & Please Train Your Staff !!!

MI5 · ‎16-03-2018

I’m sure @Marjo will feedback your comments for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-03-2018

Glad it got sorted in the end @ACCREDIT

Veritas Numquam Perit

jonsie · ‎16-03-2018

Wow 9 calls, truly awful and does anyone EVER get a promised callback?

You got there in the end though, well done Melissa 😃

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎19-03-2018

Good morning @ACCREDIT, happy Monday! Thanks for posting feedback about your experience and good to hear the problem got solved in the end. To be able to locate the Melissa you spoke with, I'll drop you a private message here on the forum to get a few additional details - please do take a look when you can.