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O2 Customer Service

KKR1
Level 1: Joiner
  • 4 Posts
  • 2 Topics
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Registered:

I had called 03448090202 this evening regarding an issue of porting number from another operator

My call was transferred 3 times

On the third time, the gentlemen laughed when I said I've been calling everyday to fix the issue I am facing, then he went on to say that this issue can only be resolved if I move to pay monthly, he then went on to ask me where I am from. When I told him it's none of his business, he said I sound like an ........ (referring to ethnicity, country). I again told him it's none of his business and asked him if he had any solution to offer to the problem, he then said I need to place your call on hold for a few minutes, waited for over 2 hours and disconnected the call.

 

Is this kinda behaviour acceptable?

Can someone from O2 please listen to the recording of that call and if possible put it out in public domain for people to hear?

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MI5
Level 94: Supreme
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Registered:

@KKR1 

This is a customer to customer community, not O2.
You need to contact O2 to report the issue..
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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