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Not receiving text messages

Veronica59
Level 1: Joiner
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I did ask about the above; not rec my text msg's , in the end I phoned our nearest O2 shop; the guy was really helpful ; I did a reset on my phone resetting has solved the problem but messages are still slow to come in on some occasions (maybe the weather !!) the O2 store guy said if I still had problems I should call in and he may try changing the Sim; so I will do this if the problem continues; Thank you gmarkj for your help.

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Veronica59
Level 1: Joiner
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I urgently need to get this issue fixed, no text messages incoming apart from the one from O2 which is odd. İ will have to change to another company if this is not resolved soon, very frustrating when you cannot speak to anyone at 02. 

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gmarkj
Level 66: Unequalled
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See if anything in this guide helps @Veronica59 

Guide: Text Message Tips (not sent or received) 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Oxonian
Level 31: Resolver
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@Veronica59 

If the member of staff at the O2 retail store offered you further assistance, have you reverted to him and, if so, what was the outcome ? 

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