No point of contact.

[Sticks2]

O2 are not providing access to customers with no landline.

[Sticks2]

Well, at least that worked.

I have no mast signal, no landline, cannot recieve text message to use phone app, cannot get the chat agent to cooperate, so cannot get to Support to find out whether they will reimburse account charges during their month-long 'planned outage', or provide an alternative service like some other network access point.
Up to now I could not even log in here. So at least that bit's working. Would be better if O2 provided an email address for support, or a chat agent that didn't cut out after referring to the malfunctioning mobile app.

[Enlli]

Yes they are and always have

All the ways to contact them in this guide, landline, mobile and online

Guide: How to find help & contact O2 

[Enlli]

As you got here, use one  the social media links

[madasaf1sh]

@Sticks2 

If you have internet then you can always cheat and use Skype and call o2 on 0800 902 0217 ( Guide: A Guide to Skype  )

Also read your contract, as there is no guarantee of coverage or a fault free network and they wont let you connect to another network or to be honest even getting something off your bill maybe hard...

[Enlli]

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@madasaf1sh wrote:

@Sticks2 

If you have internet then you can always cheat and use Skype and call o2 on 0800 902 0217 ( Guide: A Guide to Skype  )

Also read your contract, as there is no guarantee of coverage or a fault free network and they wont let you connect to another network or to be honest even getting something off your bill maybe hard...

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Or they could realise that seeing they have web access they could use WiFi Calling and use their precious handset to make calls.

Another reason not to offer compensation as there is a workable way out of the situation regarding calls.