No access to Network

[Anonymous]

Hello. My phone says 'No access to network' which has never happened to me before. Is there an issue with o2's network? Anyone else with this problem? Or is it something to just do with me?

I can't even ring o2 to tell them! Any advice?

[Anonymous]

grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr so annoying i've been with 02 a day and the networks down so angry gone jsut fix it well done to everyone who complained!!!!

[Anonymous]

I am having the same problem here in Birmingham no access to the network and there seems to be nobody to call about it. Must admit this the first time in years this has happened!

[Anonymous]

To be fair to the Customer Service guys they can only do so much. Whenever I have had to call Customer service the guys have always been really helpful. Never had a problem with them. Always great service. I agree it is annoying that I couldnt get through tonignt. But that isnt the fault of the individual guys who work for O2 customer services. They can only do so much and can only do what they are allowed to by the boss i.e O2.
Keep up the good work guys and lets hope Network comes back soon. (I miss my phone :robotsurprised: )

If only everyone that rang up knew this, the job would be a lot easier!

I will be expecting your directline number Milkbottle. Think I have earned myself priority customer support from now on

I charge extra for personal support XD

Fair enough man. Give me a call to discuss the fee. lol

[Anonymous]

I am having the same problem here in Birmingham no access to the network and there seems to be nobody to call about it. Must admit this the first time in years this has happened!

Call O2 Service Operations 0800 587 4005, you may have to hold for a while.

[Anonymous]

You can understand what you need to, you can ask them to repeat it.
They are there at 3am if you need them, thats what I call service in 2010.
O2 are still lagging behind with Customer Service.
We need 24 hour customer service for a 24 operating world.

Well, you go and have a look at the level of customer support you get from 3, if you think the fact they're there 24 hours is worth it then cancel your contract and leave.

The way I see it is that o2, as far as I can remember, has never had 24 hour customer services. If it's what Matt wants he should have never joined o2 in the first place. If he now needs this service and o2 aren't offering it anytime soon then he should leave - don't let the door hit you on the way out.
I think o2 have a fine balance of full service vs essential services only opening hours. Mon - Fri 8-9 Sat 8-8 and Sunday 8-6 for full service and 24 hours for lost and stolen.
If you want o2 to go 24 hours with customer services then something will have to give somewhere, you'll probably find they'd have outsource far more than they do at the moment to cut costs in order to fund having people sit about all night to answer calls which on the most part could probably have waited until morning.

Wanty - am I right that o2's lost and stolen calls are still answered by service operations who could probably confirm a network issue if you got through to them?

[Anonymous]

At least someone is updating the O2 twitter page

http://twitter.com/O2

Big thanks to the O2 people who have helped out in this thread too, it is very much appreciated

[Anonymous]

I gotta admit, im happy with the coverage I get from o2, I get a decent signal in most places and a couple of hours isnt really worth getting in a tangle over and demanding compensation... I can however understand with some people with emergencies (life threatening and all) that it is a real pain but im going to be nice to the 02 peeps, not give the C/S hassle - as its not nice when its dished out when you have NO power to control these things (in my job its amazing how many people really thing a lowly admin girl can make huge decisions!! :womanindifferent: )
Fingers crossed for a quick resolution!!

[Anonymous]

Off in north Antrim as well. ho hum!!!

[Anonymous]

yea so we have all got a problem with the o2 network being down and yes i agree that they should put some kinda message either on the answer machine or on there web site,
but my other point is, i have been with o2 now for years and this is the first problem i have ever had with no network, yea people are complainin but what good is it doin its not gettin it fixed is it...

i really do feel for the CS people tomorrow with all these complaints that are gunna be happening but its not there fault, yes its someones but not the guy/woman at the end of the phone.

[Anonymous]

Just ring the o2 landline number and pick the option to report your phone lost or stolen then u get a nice lady who explains to you whats going on