Really glad I looked on here. Hunted about for a telephone number for O2, found one in the phone book for 02 network services. Rang it to get a msg saying this number is no longer in use, find a number on your most recent telephone bill. Really? I don't get a paper bill, supporting O2's CSR. Thanks for the helpful information!!
Rant over. :mansurprised:
At least my gf can stop saying I broke her phone!
Rant over. :mansurprised:
At least my gf can stop saying I broke her phone!
You can understand what you need to, you can ask them to repeat it.
They are there at 3am if you need them, thats what I call service in 2010.
O2 are still lagging behind with Customer Service.
We need 24 hour customer service for a 24 operating world.
Well, you go and have a look at the level of customer support you get from 3, if you think the fact they're there 24 hours is worth it then cancel your contract and leave.
The Support I have from Three for my Three Contract is great, between 9 and 6 monday to friday I have a contact in the UK after that, like all other 3 customers I have 24 hour contact to a Customer Contact centre after that.
O2 needs to move forward, if this like this are going to happen more often for whatever reason, or in general, they need to have in place information for the customer and that means moving into 2010 and launching a 24 hour customer service line, be it UK based or overseas. The Customer should come first.
I shall of course be filling for compensation for this and also be making a report to Otelo (again) who ****.
Haha! I hope I get your call tomorrow asking for compensation, a big fat NO will be ringing in your ears.
To be fair to the Customer Service guys they can only do so much. Whenever I have had to call Customer service the guys have always been really helpful. Never had a problem with them. Always great service. I agree it is annoying that I couldnt get through tonignt. But that isnt the fault of the individual guys who work for O2 customer services. They can only do so much and can only do what they are allowed to by the boss i.e O2.
Keep up the good work guys and lets hope Network comes back soon. (I miss my phone :robotsurprised: )
If only everyone that rang up knew this, the job would be a lot easier!
I will be expecting your directline number Milkbottle. Think I have earned myself priority customer support from now on
You can understand what you need to, you can ask them to repeat it.
They are there at 3am if you need them, thats what I call service in 2010.
O2 are still lagging behind with Customer Service.
We need 24 hour customer service for a 24 operating world.
Well, you go and have a look at the level of customer support you get from 3, if you think the fact they're there 24 hours is worth it then cancel your contract and leave.
The Support I have from Three for my Three Contract is great, between 9 and 6 monday to friday I have a contact in the UK after that, like all other 3 customers I have 24 hour contact to a Customer Contact centre after that.
O2 needs to move forward, if this like this are going to happen more often for whatever reason, or in general, they need to have in place information for the customer and that means moving into 2010 and launching a 24 hour customer service line, be it UK based or overseas. The Customer should come first.
I shall of course be filling for compensation for this and also be making a report to Otelo (again) who ****.
Haha! I hope I get your call tomorrow asking for compensation, a big fat NO will be ringing in your ears.
I am getting a call tomorrow, I just had an email back from some big wig in O2 asking what time is good to call. Its not what you know, its who you know.
To be fair to the Customer Service guys they can only do so much. Whenever I have had to call Customer service the guys have always been really helpful. Never had a problem with them. Always great service. I agree it is annoying that I couldnt get through tonignt. But that isnt the fault of the individual guys who work for O2 customer services. They can only do so much and can only do what they are allowed to by the boss i.e O2.
Keep up the good work guys and lets hope Network comes back soon. (I miss my phone :robotsurprised: )
If only everyone that rang up knew this, the job would be a lot easier!
I will be expecting your directline number Milkbottle. Think I have earned myself priority customer support from now on
I charge extra for personal support XD
You can understand what you need to, you can ask them to repeat it.
They are there at 3am if you need them, thats what I call service in 2010.
O2 are still lagging behind with Customer Service.
We need 24 hour customer service for a 24 operating world.
Well, you go and have a look at the level of customer support you get from 3, if you think the fact they're there 24 hours is worth it then cancel your contract and leave.
The Support I have from Three for my Three Contract is great, between 9 and 6 monday to friday I have a contact in the UK after that, like all other 3 customers I have 24 hour contact to a Customer Contact centre after that.
O2 needs to move forward, if this like this are going to happen more often for whatever reason, or in general, they need to have in place information for the customer and that means moving into 2010 and launching a 24 hour customer service line, be it UK based or overseas. The Customer should come first.
I shall of course be filling for compensation for this and also be making a report to Otelo (again) who ****.
Haha! I hope I get your call tomorrow asking for compensation, a big fat NO will be ringing in your ears.
I am getting a call tomorrow, I just had an email back from some big wig in O2 asking what time is good to call. Its not what you know, its who you know.
Oh well, that's fine then. If management want to give you it, take what you can!
