No access to 'My O2' on O2 website

[Anonymous]

Trying to access My O2 on website but get this error message;

'Unfortunately your browser doesn't support My O2. Please upgrade to the latest browser version'

I'm using an Apple Macbook and have tried Safari, Firefox and Chrome, all browsers appear to be latest version. Any one else experiencing this problem?

[Beenherebefore]

You are probably running Ghostery which is blocking Adobe TagManager.

If you allow Adobe TagManager in Ghostery you'll be able to access MyO2

[Toby]

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@Anonymous wrote:

Trying to access My O2 on website but get this error message;

'Unfortunately your browser doesn't support My O2. Please upgrade to the latest browser version'

I'm using an Apple Macbook and have tried Safari, Firefox and Chrome, all browsers appear to be latest version. Any one else experiencing this problem?

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Sorry to hear about this @Anonymous and welcome to the community!

If its linked to you using Ghostery as @Beenherebefore mentions, we're ware of that issues and the team is working to get it fixed asap

[Anonymous]

Excellent, works a treat, many thanks.

[Anonymous]

I've been using Ghostery for some time with no problems up to now. So, why is this presumed latest version of your website not compatible with Ghostery - don,t you test them before release? When will this be fixed and the erroneous message about 'wrong browser' be withdrawn? ASAP is not quick enough!

[Cleoriff]

They are looking at this @Anonymous. A fair bit of maintenance is planned for the site early hours of tomorrow morning so lets hope it gets fixed. It doesn't affect me but apparently you need to allow Adobe TagManager in Ghostery you'll should then be able to access MyO2