Next day delivery
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on 29-05-2016 10:01
Accepted Solutions
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on 29-05-2016 10:29
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on 29-05-2016 10:29
if you've already ordered one then they would have to wait for the cancellation to be approved etc before starting your new order
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on 29-05-2016 10:29
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on 29-05-2016 10:29
if you've already ordered one then they would have to wait for the cancellation to be approved etc before starting your new order
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on 29-05-2016 10:37
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on 29-05-2016 10:37
Hi @Nickiclaire
How annoying for you ....your original order should be there by Tuesday. Next day delivery before a weekend or bank holiday is a bit hit and miss if honest. Make sure you ring the store before you go to collect on Tuesday though...
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on 29-05-2016 10:39
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on 29-05-2016 10:39
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on 29-05-2016 10:43
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on 29-05-2016 10:43
@Beenherebefore wrote:
Especially when ordering at 6pm !!!!
True...pushing it a bit at that time...:smileywink:
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on 29-05-2016 10:45
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on 29-05-2016 10:45
They shouldn't have stated collection Saturday in the email, O2 at fault here.
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29-05-2016 11:17 - edited 29-05-2016 11:19
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29-05-2016 11:17 - edited 29-05-2016 11:19
@jonsie wrote:They shouldn't have stated collection Saturday in the email, O2 at fault here.
I didn't think the OP was at fault.....If the click and collect stated next day delivery then of course that should be what happens. I was inferring initially that we hear next day delivery/click and collect is very hit and miss....
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on 29-05-2016 13:04
Click and Collect Now would be the ideal solution here. You would've ordered online and collected the handset in store that evening. I'm guessing the reason that wasn't an option was because the X is a new release with limited store stock; but for most other handsets that'll be an option people can use.
Sorry to hear you're going to have to wait @Nickiclaire, hope your phone arrives promptly on Tuesday!
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29-05-2016 13:34 - edited 29-05-2016 13:35
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29-05-2016 13:34 - edited 29-05-2016 13:35
They really should have a live ordering system then there would be less of these problems. When O2 (or anyone else) state phones are available...this should be the case....It is a more than annoying that they are willing to take your money and set up a contract when devices aren't actually in stock..
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on 29-05-2016 13:46
I've always said that a live stock system should be in place
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