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Anonymous · ‎19-04-2017

My new Pre Ordered Samsung Galaxy S8 has still not been delivered.

Dispatch Date was 17th April and i received a text message saying my order will be delivered by 18th April by DPD, i then got a message on 18th saying "Sorry, we havent received your O2 parcel yet so cant deliver today.

Will i receive this order today???

MI5 · ‎19-04-2017

We think they are out for delivery on Thursday

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Wa10 · ‎19-04-2017

The "Early Pre-Order" offer was order before 11pm on 19/04/2017 for delivery on 20/04/2017, so as MI5 rightly says your new phone should be with you tomorrow.

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

Anonymous · ‎19-04-2017

Thank you for your comment

Anonymous · ‎19-04-2017

Hi. Mine has arrived at my local o2 store, do you rekon if I go in and tell them I'm busy tomorrow, very busy (I'm having to move flat), they'll be able to give me it today? I'd rather not have to wait longer 😞

MI5 · ‎19-04-2017

I doubt it but worth a try

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-04-2017

Wonder why they won't let it a day early?

MI5 · ‎19-04-2017

Cause Samsung won't let them, I guess.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-04-2017

I have the same problem ordered mine on the 5th of April and now been told my s8 plus is out of stock so much for getting the phone 8 days early

Glory1 · ‎19-04-2017

Interesting @Anonymous. I pre-ordered the S8+ midday on 30th March (the 1st day of pre-orders) and am waiting, patiently so far, to hear from o2 when I can expect mine. I'll not be too happy if I'm told mine is also out of stock. But then this is o2 and after the Note7 fiasco nothing would surprise me.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb