Solved: Re: New phone delivery.

Anonymous · ‎19-01-2015

I'm having trouble with my new phone delivery. Tracked the parcel on uk mail website and it says they've attempted delivery. My wife waited in all day for this and no one has attempted any delivery.
I've lodged a case with uk mail. I'm really not happy. There is no straightforward way to contact O2 about it. Any one had problems? Or can advise me what to do next? Thanks.

MI5 · ‎19-01-2015

All the O2 contact details are here and it is O2's responsibility to chase it up until you receive it http://www.o2.co.uk/contactus
However, this is not the first time we have heard of problems with UK Mail. If you search you will find many threads about the same thing unfortunately 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎19-01-2015

All the O2 contact details are here and it is O2's responsibility to chase it up until you receive it http://www.o2.co.uk/contactus
However, this is not the first time we have heard of problems with UK Mail. If you search you will find many threads about the same thing unfortunately 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎19-01-2015

Here's one such thread, but many more http://community.o2.co.uk/t5/Discussions-Feedback/Anyone-Else-Had-problems-With-UK-Mail-Delivery/m-p...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-01-2015

Thanks for the help. I'll give them a call. It really angers me when couriers say they've tried to deliver and its a complete lie.

MI5 · ‎19-01-2015

Yeah, it is. All too common too sadly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-01-2015

Early finish for some of them and so easy to say they have attempted delivery when all the time they have a night out planned....

Very common with couriers but it is extremely annoying for the people who have waited in all day and then read the total lies they post on their website.

O2 are totally responsible for the phone being delivered so call them. It's down to them to chase the couriers.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎23-01-2015

I recieved my order today fine and that was with UK Mail, even though i ordered it on 22nd jan 15, they were spot on with there dates. Really dont know whats happened to your order, but it is o2's responsibility until you have recieved your product.