Moving from O2 Pay & Go - Page 2

Anonymous · ‎24-10-2015

I need to change my son's O2 Pay & Go to EE because we do not get a signal in the village we live in. I visited an O2 shop in Aberdeen today and they told me that it would cost £15; surely that isn't correct?!?

MI5 · ‎24-10-2015

It's a standard PAYG unlocking fee for everyone no matter where they are.
You can try complaints to see if they will fix it for you http://www.o2.co.uk/how-to-complain or if you have access to an o2 contract sim you can get it unlocked for free?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎24-10-2015

I assume you have an iPhone btw?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-10-2015

Hi, yes it is an iPhone 4s. I have an iPhone 5s with an O2 Business Sim in it, could I put that one into the 4s and it would unlock immediately? Could I then use the EE sim?

MI5 · ‎24-10-2015

Put the contract sim in the phone you want unlocking and use it to register it on the network - a day should do it, then fill out the unlock form and it won't cost you a penny

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-10-2015

Brilliant, thanks for all your help and advice😃
One last thing, after I put the sim in, do you mean that I have to keep it in the 4s until I send the unlock form and receive a reply?

MI5 · ‎24-10-2015

No, just for a day or two......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-10-2015

Unfortunately, when I went to change out the sims I discovered that the 5s is a different size to the 4s, so won't fit😩
It looks like I am going to have to pay O2 for not being able to provide a service after all😡

adamtemp64 · ‎25-10-2015

Pop into an o2 store and get a free sim adaptor to use you nano sim in the micro sim slot of the 4s

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