Plague of 'you're out of Credit ' text messages

Anonymous · ‎24-10-2015

Dear O2,

I would like to ask one simple question - why do you feel it necessary to hound me with text messages telling me I'm out of credit - approx 20 in the last 3 days !! One will suffice . I know I'm out of credit ! I will top up when I choose and NOT because you hound me every 2 minutes !!! I have been a loyal customer since O2 was BT Cellnet - but the past few months of hounding by text have made me seriously condsider moving provider. pleeeaaaasssseeee STOP the multiple 'You're out of credit' texts

Thankyou

one VERY pi***d off customer !!!

MI5 · ‎24-10-2015

Call 4445 and ask CS to turn off balance text notifications....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎24-10-2015

Give them a ring and tell them on 4445 (having said that you will probably have to top up to call them depending on your tariff)

Veritas Numquam Perit

MI5 · ‎24-10-2015

Just to add @Anonymous that o2 won't see your message here so it will not change unless you call them directly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.