09-11-2015 23:46
I have been away for the weekend and I did have my phone and tablet with me. Access to the forum was slow and full of issues. Back home now and using PC and these problems still remain ...
* Taking ages to accept my login details
* Moving from tab to tab painfully slow
* Timing out before you are able to post
* Worse than that....typing a reply to someone with loads of relevant links..and connection times out again!
(Not even sure this will post if honest)
* Posting pictures is problematic
*I just attempted to post a reply to a new topic. pressed 'post' and I was directed to login again
Veritas Numquam Perit
05-02-2016 10:48
05-02-2016 10:48
05-02-2016 10:48
05-02-2016 10:48
05-02-2016 10:49
05-02-2016 10:49
05-02-2016 10:55 - edited 05-02-2016 11:00
05-02-2016 10:55 - edited 05-02-2016 11:00
right, so email changed so let's see what happens now...
on a side note, will i have to log out/in from the My o2 app as well to "register" the new email address?
edit - changed email address on my account, so emails coming through from o2 directly (almost immediately after changing my bill email came through!), but the email shown under my information (private information) still shows as the old hotmail acc and not the gmail one.
does this need to change/update in order for emails to go there instead?
confused!!!
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
05-02-2016 10:58
05-02-2016 10:58
05-02-2016 11:03
05-02-2016 11:03
Hooray. A triumph for trial, error and sheer dogged persistence....wahey.....
Veritas Numquam Perit
05-02-2016 11:04 - edited 05-02-2016 11:06
05-02-2016 11:04 - edited 05-02-2016 11:06
ok, so just logged out, shut browser and it has updated the email under private stats.
My o2 app just asked for my pin as normal (no change to email, but haven't tried logging out/in yet - will try that now...)
edit - logged out of app and logged back in. then found that apart from username there is no mention of email anywhere. so no need...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
05-02-2016 11:06
05-02-2016 11:06
05-02-2016 11:08
05-02-2016 11:08
05-02-2016 11:08
05-02-2016 11:08
always had to log in to community separately (put in username/password) from My o2 app...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here