Re: More Forum Issues? - Page 173

Cleoriff · ‎09-11-2015

I have been away for the weekend and I did have my phone and tablet with me. Access to the forum was slow and full of issues. Back home now and using PC and these problems still remain ...

* Taking ages to accept my login details

* Moving from tab to tab painfully slow

* Timing out before you are able to post

* Worse than that....typing a reply to someone with loads of relevant links..and connection times out again!

(Not even sure this will post if honest)

* Posting pictures is problematic

*I just attempted to post a reply to a new topic. pressed 'post' and I was directed to login again

Veritas Numquam Perit

MI5 · ‎16-02-2017

@Toby wrote:
Hi guys,
I'm talking to our forum supplier in order to sort out the unread posts issues. I'll also monitor page speeds today and report on that if it's ongoing :).

I think I've noticed something relevant....

If you now click a link to go to a KB article you go to the last thread rather than the first every time - I'm guessing they have broken the rest of the forum when trying to fix that issue we had.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-02-2017

@MI5 wrote:
@Toby wrote:
Hi guys,
I'm talking to our forum supplier in order to sort out the unread posts issues. I'll also monitor page speeds today and report on that if it's ongoing :).
I think I've noticed something relevant....
If you now click a link to go to a KB article you go to the last thread rather than the first every time - I'm guessing they have broken the rest of the forum when trying to fix that issue we had.

I haven't noticed that about the KB articles..(No time really) but the unread post issue in annoying. It takes you to the last one posted. Not the last one you read...which involves a hell of a lot of scrolling back in case you miss one. (which I have frequently)

Page speed is ok for me now. In Spain and now I'm back home

Veritas Numquam Perit

MI5 · ‎16-02-2017

Yes, that was my point - Another thing, I can't kudos any posts in the o2 open kb thread either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-02-2017

I have just been to that Open thread and see what you mean about it 'being fixed'. It does now take you to the last post. As for Kudos...I had already kudoed the original....so couldn't do it again

Veritas Numquam Perit

MI5 · ‎16-02-2017

I tried your last reply and then some other replies but I can't.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-02-2017

Now the kudos works for me on new posts. I just kudoed Paul King for his comment?

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-H...

Veritas Numquam Perit

MI5 · ‎16-02-2017

Must be me then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎17-02-2017

Hi guys,

The Unread post issue is a bug on the platform, so may take a little time to fix. I shall be chasing it up to get resolved asap for you all

@MI5, can you still not kudos there this morning?

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MI5 · ‎17-02-2017

@Toby wrote:
@MI5, can you still not kudos there this morning?

Still the same ie. not able to kudos any post.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎17-02-2017

@MI5 wrote:
@Toby wrote:
@MI5, can you still not kudos there this morning?
Still the same ie. not able to kudos any post.

That explains it then

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