Mobile Data Down?

Anonymous · ‎25-07-2015

I've ben waiting and waiting all morning to speak on chat with O2 but they're backed up, so obviously something is wrong somewhere. I can't use the phone for health reasons.

Can anyone else in the Cambs region confirm that mobile data is down?

Many thanks

jonsie · ‎25-07-2015

Put your postcode here : Service Status

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎25-07-2015

10:00 25-07-2015		Data failure across all technologies Alarms seen in the NMC show DAB failures indicating that customers attempting to set up new data sessions, regardless of technology, will be unable to do so. Existing data sessions will be unaffected. Voice calls are unaffected.	Ongoing
Updated At: 11:55:00 25-07-2015

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎25-07-2015

Thank you very much Jonsie

MI5 · ‎25-07-2015

Sounds bad - I expect a flood of posts about the same thing all day then......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎25-07-2015

Hi guys,

Yes, a data issue is currently affecting some customers. Calling and texting should be fine. Support teams are currently looking into it and trying to restore the data service as soon as possible. Keep trying the service though and you can also keep an eye on the status checker that jonsie linked above. We'll post an update asap when there’s more info.

MI5 · ‎25-07-2015

@Marjo wrote:
Hi guys,
Yes, a data issue is currently affecting some customers. Calling and texting should be fine. Support teams are currently looking into it and trying to restore the data service as soon as possible. Keep trying the service though and you can also keep an eye on the status checker that jonsie linked above. We'll post an update asap when there’s more info.

Maybe you could start a new thread that we can link to @Marjo ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-07-2015

@MI5 wrote:
@Marjo wrote:
Hi guys,
Yes, a data issue is currently affecting some customers. Calling and texting should be fine. Support teams are currently looking into it and trying to restore the data service as soon as possible. Keep trying the service though and you can also keep an eye on the status checker that jonsie linked above. We'll post an update asap when there’s more info.
Maybe you could start a new thread that we can link to @Marjo ?

Yes for sure a new thread. I think if this is ongoing we could see a lot more posts.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎25-07-2015

giffgaff forum is flooded with posts about it already.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎25-07-2015

Hi again! The support teams have now confirmed that the data issue has been fixed.

Can you try again now @Anonymous and others if you were affected also? Might need to restart your device just in case.