Microsoft lumia 550

[jb219-37]

Hi,

I'm not on here very often, anyway I have an annoying problem with my upgrade phone I had in April, which is the above.

This morning it was working fine I had cortana telling me about my messages etc, all the norm, then I wanted to change my screen photo with one of my own photo's uploaded from facebook, & that was fine, but now for some reason after going through settings I have a bright yellow line around the screen of my phone, I can't access any of the apps without a female voice(not cortana)telling me I've got to double tap everything, I can't swipe to the right to get on apps or settings, without this bloody voice telling me what to do, I know what to do but I can't access anything, even the settings, the voice is so annoying I've now switched my phone off, I think I am going to have to take it into the 02 shop where I live & see what they can do. 

Does anyone in the 02 community know what the problem is please?

[Anonymous]

Have you tried a reset of the phone 

[Cleoriff]

It sounds as if you need to call Microsoft support @jb219-37

https://support.microsoft.com/en-gb/products/mobile-devices

[MI5]

Sounds like something got changed in accessibility settings.

[Anonymous]

Ah it sounds like in accessibility you have text to speech switched on

[Curr946]

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@Anonymous wrote:

Ah it sounds like in accessibility you have text to speech switched on

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that's exactly it, easy done if messing in the settings

[Marjo]

Hey @jb219-37 how are you doing? Did the above advice help you out or are you still struggling with the phone?