MAST DOWN IN MY AREA

VALP · ‎03-05-2018

NO PHONE AT ALL YESTERDAY I WAS INFORMED IT WOULD BE BACK UP AND RUNNING AT 11.00 LAST NIGHT ITS NOW 8.10 THE NEXT DAY AND I STILL HAVE NO PHONE IS ANYONE ELSE HAVING THESE PROBLEMS ? ? ?

Cleoriff · ‎03-05-2018

Hi @VALP O2 don't give timescales for mast repairs so download the My Network app and report it https://www.o2.co.uk/apps/my-network

If it continues for much longer then you could put in a complaint https://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

MI5 · ‎03-05-2018

Have you restarted the phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎03-05-2018

@VALP As O2 don't normally give timescales for repairs, I'm curious as to who gave you that information?

I DO NOT WORK FOR O2