Loyalty, meh

[Anonymous]

Been with o2 for many years and come to end of contract. Fancied an S8 + and asked what they could do for me. Answer was nothing. Won't budge on any aspect and can only get sane deal as new customers. O2 obviously have far too many customers as it is and so see no need to keep me. Shame really, all I was looking for was a gesture, like knocking of the 9.99 upfront fee for the handset, something that said they appreciated my business, but alas it was not to be.

[PhoneChanger]

Loyalty doesn't matter to O2 anymore, they don't need to offer this to customers. They treat each customer the same.

Just make sure before you leave to another network that the next network has the phone and tariff at the price you want to pay and that the coverage is good

[Anonymous]

Yup, I'm gutted to be honest, you would think that with the competition in the market that they would try and keep your business but obviously not.

[Curr946]

Have you spoken to cancellations? Call and ask for your pac, quote some competitors prices 😉

[Cleoriff]

The only way you can negotiate a deal at all is by calling CS and asking to be put through to retentions. as if you are leaving. It's not a guaranteed ploy but works for some.You may be offered a discount or somesuch. It really is dependent on the advisor you speak to > I am on the same sim only contract as another forum member. His is £2.00 a month cheaper than mine. He haggled. I did not

http://www.o2.co.uk/contactus

[jonsie]

Retentions is the only way to go to get a discount and don't forget its a free call with a redial button...... 

[Anonymous]

I was told that as the phone was on" pre order" that they had been told point blank that they could not do any deals. What difference that makes is beyond me, but they were categorical that they wouldn't budge. Take it or leave it was the gist

[MI5]

They take the same stance on any new phone launch.
They will sell the phones without offering any discount as so many people are queuing up for them.

[Anonymous]

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@Anonymous wrote:
Been with o2 for many years and come to end of contract. Fancied an S8 + and asked what they could do for me. Answer was nothing. Won't budge on any aspect and can only get sane deal as new customers. O2 obviously have far too many customers as it is and so see no need to keep me. Shame really, all I was looking for was a gesture, like knocking of the 9.99 upfront fee for the handset, something that said they appreciated my business, but alas it was not to be.

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I'd be more unhappy if I couldn't get the same deal as new customers, which is what happens with a lot of companies. But loyalty is rarely repaid nowdays, so don't be afraid to vote with your feet. I've been with all the main networks at least once (and a fair few MVNOs besides), and I can say the same about most banks and insurance companies as well.

[jonsie]

Then I would say thanks for nothing, I'll leave it and then if Refresh isn't an issue, march into CPW with my money. These companies tend to forget that our money spends anywhere and our money keeps them and their directors living high in the land of La La.