Live chat record

Anonymous · ‎08-09-2017

I contacted O2 on the 25th august thought my problem was resolved as they said they would credit my account and change my tarrif to what j signed up for and today I have been incorrectly billed and the credit I was promised was not applied. I also asked for an e-mailed record of our conversation and never received it. Joke what can I do about this?

Anonymous · ‎08-09-2017

Your best best is to. Pop into store or go on the phone

MI5 · ‎08-09-2017

You can make an official complaint here if customer service can't resolve it for you https://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎08-09-2017

@Anonymouslive chat is not normally the best option to use for account issues. You would be better off ringing customer services and speaking directly to someone. https://www.o2.co.uk/contactus

Veritas Numquam Perit

Marjo · ‎11-09-2017

Hello @Anonymous, welcome to our forum!

Sorry to hear about your bad experience and incorrect bill. I'm going to send you a quick PM to get some additional info to see if we can help in any way.