Re: Live Chat - Page 2

Anonymous · ‎14-10-2013

I had my first experience with Live Chat last night and I have to say I was very impressed with the person I 'spoke' to. I was trying to get my phone unlocked and, when I filled out the form online, I failed security (no idea what part!) so I thought I'd try live chat. I had the text to say the phone was unlocked about 10 minutes after the chat finished.

I've seen a lot of complaints on here so I thought I'd give credit where it's due!

Toby · ‎14-10-2013

Nice to know they were helpful Tracey

Thanks for linking to the fun stuff perksie. Have a look there Tracey, there's some great stuff there.

jonsie's right, we are a pretty sociable bunch too....well I am once I've had a coffee in the morning

To the guys on this thread; How has your personal experience of chat been overall would you say?

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perksie · ‎14-10-2013

I have used it for broadband issues mainly and one or two phone questions, but each time the response was helpful and so I have no problems with live chat at all.

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MI5 · ‎14-10-2013

I'm posting 2 headers from Live chat email transcript.

On both occasions I asked the same question: "Can I have a PAC please"

The first header is from O2, the second from Vodafone (note the chat duration times)

luba <noreply@o2.com>

24 Jun

to me

General Info
Chat start time	Jun 24, 2013 9:30:52 AM EST
Chat end time	Jun 24, 2013 10:36:25 AM EST
Duration (actual chatting time)	01:05:32
Operator	Scarlett

Vodafone Service Chat <No_reply@vodafone.com>

09:36 (5 hours ago)

to me

Copy of your recent chat with Vodafone online chat service team.

General Info
Chat start time	Oct 14, 2013 4:22:43 AM EST
Chat end time	Oct 14, 2013 4:34:31 AM EST
Duration (actual chatting time)	00:11:48
Operator	Sana

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-10-2013

I have used chat around half a dozen times and it's been ok, except for one occasion when the operative was clearly chatting to more than one customer at a time. All other occasions had a successful outcome to my query.

It was especially helpful in Thailand with the unsocial hours.

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Anonymous · ‎14-10-2013

Now I had the opposite with Vodafone - when I used their Live Chat to as for my PAC they wouldn't give it to me and said I had to phone customer services!

Anonymous · ‎14-10-2013

Oh and thanks for the links to the fun stuff, I'll be having a look later on!

Toby · ‎17-10-2013

Hi guys,

FYI, we have a staff Q&A session based around web-chat which will be happening on the 30th, so if you have any questions about the service, go ahead and ask a question in the thread:

http://community.o2.co.uk/t5/Welcome-News/Virtual-interview-30-10-13-Webchat/m-p/551002#M7038

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Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.